Privacy Policy

Operated by: Yuzheng Trading Limited
Registered Address: UNIT 1802, 18/F, PODIUM PLAZA, 5 HANOI ROAD, TSIM SHA TSUI, HONG KONG
Email: business@popstrapz.com

1. Introduction

This Privacy Policy explains how Yuzheng Trading Limited (“popstrapz”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you access www.popstrapz.com (the “Site”) or use our services.

We are committed to protecting your privacy and handling personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486). By accessing or using our Site, you consent to the practices described in this Policy.

2. Information We Collect

A. Information You Provide Voluntarily

We may collect personal information that you provide directly to us when you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to newsletters or promotions
  • Submit reviews or feedback

This information may include:

  • Full name
  • Email address and phone number
  • Billing and shipping address
  • Order and payment information
  • Account login details (if applicable)

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referral sources
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use personal data for legitimate business purposes, including to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate order updates and service notices
  • Improve website performance and user experience
  • Prevent fraud and enhance security
  • Send promotional communications (with your consent)

4. Marketing Communications

If you choose to receive marketing communications, we may send you promotional emails or product updates.
You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

We do not sell or rent your personal data to third parties.

5. Disclosure of Personal Data

We only share your information where necessary and limited to the following categories:

  • Payment service providers
  • Shipping and logistics partners
  • Website hosting, analytics, and technical service providers
  • Government or legal authorities where required by law

All third parties are required to handle your data securely and solely for authorized purposes.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Store shopping cart and user preferences
  • Analyze site usage and performance
  • Improve marketing effectiveness

You can manage or disable cookies through your browser settings; however, some Site features may not function properly.

7. Data Security

We implement reasonable technical and organizational safeguards, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted internal access controls

While we strive to protect your data, no internet transmission is fully secure. Please protect your account credentials and notify us immediately of unauthorized access.

8. Data Retention

Personal data is retained only for as long as necessary to:

  • Complete transactions and provide services
  • Comply with legal, accounting, or regulatory obligations
  • Resolve disputes and prevent fraud

When no longer required, data will be securely deleted or anonymized.

9. Your Rights Under Hong Kong Law

Under the Hong Kong Personal Data (Privacy) Ordinance, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at business@popstrapz.com. Verification of identity may be required.

10. Cross-Border Data Transfers

As a cross-border e-commerce business, your information may be processed or stored outside Hong Kong.
We take reasonable steps to ensure that such data is protected in accordance with applicable data protection standards.

11. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their respective privacy policies independently.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Site constitutes acceptance of the revised Policy.

14. Contact Information

For privacy-related inquiries or data requests, please contact:

Yuzheng Trading Limited
Email: business@popstrapz.com
Address: UNIT 1802, 18/F, PODIUM PLAZA,
5 HANOI ROAD, TSIM SHA TSUI,
HONG KONG